New Vehicle Warranty

5 Years/Unlimited Kilometres warranty at North Jacklin Subaru

Whether you're off the beaten track or cruising the open highway, you can rest assured knowing that your new Subaru is covered by Subaru’s New Vehicle Warranty.

If you purchased your new Subaru on or after 1st January 2019, your vehicle comes with a 5 Years/Unlimited Kilometres warranty period, unless the vehicle is used as a hire car, taxi, ride share, rental, driving school, delivery or courier vehicle in which case the warranty period is 5 years/150,000 kilometres (whichever occurs first). 

Subaru Australia warrants that if any part of the vehicle is found to be defective in factory materials or workmanship within the stated warranty period, it will be repaired, replaced or adjusted by any authorised Subaru Retailer free of charge to you.  For full terms and conditions, see the Subaru Warranty and Service Handbook located in the Owner’s Wallet of your vehicle or available from the links below.

Where to get Subaru Warranty Repairs

Take your Subaru to any authorised Subaru Retailer if it needs repairs under the Subaru New Vehicle Warranty. All authorised Subaru Retailers will honour the Subaru New Vehicle Warranty, and will be happy to repair, replace or adjust free of charge any part of your vehicle that is defective in factory materials or workmanship.

Please note that Subaru Australia is unable to reimburse the cost of warranty repairs carried out during the warranty period by a repairer other than an authorised Subaru Retailer, except where express prior approval for those repairs has been obtained.

Transferring your Warranty to a New Owner

The New Vehicle Warranty runs with the vehicle and is transferable from owner to owner conditional upon the standard warranty terms as explained in the Warranty & Service Handbook. The New Vehicle Warranty is only available in Australia and is not transferable to other countries as no reciprocal world-wide warranty is provided.

What's not covered

The Subaru New Vehicle Warranty does not cover everything and it’s important that we tell you about the exclusions of your New Vehicle Warranty.

In particular, repairs, replacements and adjustments under the Subaru New Vehicle Warranty are not available for the following:

  • Ordinary wear and tear.
  • Damage or wear and tear caused by use of the vehicle for a purpose or under road or climatic conditions other than for which it was designed, including racing, rallying, speed trialling, hill climbing or similar activities or competitive events.
  • Minor non-manufacturing related marks (e.g. dirt) and other minor surface defects that can be corrected by light polishing.
  • Any work carried out on the vehicle by a person other than an authorised Subaru Retailer.
  • Driver negligence, misuse or abuse e.g. tampering, disconnection, loading or towing beyond the manufacturer’s specifications, or continuing to drive the vehicle after loss of fluids, lubricants, oils, coolants, refrigerants or water.
  • Modifications or alterations (including software) which have not been approved by the manufacturer, or the installation or use of non-genuine parts, accessories, equipment, assemblies or components. This includes vehicles used for racing purposes. 
  • A failure to have the vehicle serviced in strict accordance with the manufacturer’s specifications and recommendations in this handbook, or a failure to have the vehicle repaired promptly in accordance with such recommendations following an accident or other damage, or after a defect becomes known or is suspected.
  • A failure to maintain the vehicle, including its body trim and paintwork, in accordance with the manufacturer’s recommendations, or the use of unsuitable agents.
  • Use of non-recommended, inappropriate or dirty fuel, oil, fluids, lubricants, coolants, refrigerants or water.
  • Accident, impact, fire, war, theft, illegal use or malicious damage by a third person.
  • Environmental conditions including acid rain, industrial fall-out, salt, sand, stones, tree sap, bark or leaves, bird, animal or insect droppings or other damage, windstorm, flooding, earthquakes, landslide, hail, flood, lightning, extreme temperatures or other acts of nature.
  • Damage or malfunction due to improper repairs, inspection, diagnosis or adjustments not approved or recommended by Subaru Australia.
  • Incidental expenses and consequential damages: Under the warranty, Subaru Australia does not accept liability for any loss of use of the vehicle; for any alternate transportation such as car rental fees, lodging, food or telephone expense; for any damage to goods, commercial loss, loss of time or inconvenience; or for any other incidental expenses or consequential damages.
  • Damage caused by a non-genuine part or accessory.
  • Consumable Parts: Maintenance parts, which are categorised as consumable or require periodical maintenance or replacement.
  • Use of non-recommended, inappropriate or dirty fuel, oil, fluids, lubricants, coolants, refrigerants or water.

The Subaru New Vehicle Warranty applies in addition to the guarantees, rights and remedies conferred by the Australian Consumer Law and other applicable Commonwealth, State and Territory legislation.  The Subaru New Vehicle Warranty does not exclude, affect or limit those guarantees, rights or remedies, except to the extent that their application may lawfully be excluded or limited.

In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Subaru vehicles are certified to all relevant Australian Design Rules (ADR) in force at the time of certification. It is illegal to fit a replacement part or accessory or make other modifications which does not allow the vehicle to continue to comply with the requirements of the Australian Design Rules.

In servicing the vehicle, the use of genuine and approved parts and accessories will help ensure that the original vehicle specification and quality is maintained, and that the vehicle continues to comply with certification requirements and government regulations relating to vehicle safety and environmental controls. Subaru Australia offer a Manufacturer’s Warranty over genuine parts and accessories imported and distributed by it. This includes genuine Subaru STI performance parts and accessories.

North Jacklin Subaru
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  • Sun: Closed
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